Process Models
Business Operations
Model Reference Architectures and Infrastructures for varying types of:
Processes
Model Process Maps for:
- Home Loan Origination and Servicing
- Collections, Loss Mitigation and Asset Recovery including HAMP, HAFA, REO
- Auto Loan Origination and Servicing
- Credit Card Origination, Collections and Recovery
- Customer Loyalty
Policies and Procedures
- Retail Loan Origination - mortgage; secured lending and cards; unsecured lending
- Retail Loan Servicing - mortgage; secured lending; cards; unsecured lending
- Mortgage Loan Modification (HAMP and others)
- Call Center Set Up and Management
- Scripting for Loan Origination and Loan Servicing
- Physical and System Security
- Workforce Training
- Shared Services
- Document and Image Capture
- Document and Print Management
- Loan Accounting
- Item Reconciliation
